Frequently Asked Questions
Everything you need to know about sourcing reliable pre-owned industrial equipment.
How do you ensure the quality of used industrial parts?
All parts undergo a rigorous multi-point inspection process by our certified technicians. We test for structural integrity and operational performance to ensure each component meets OEM specifications before it is listed for sale.
Do you offer a warranty on refurbished components?
Yes, we provide a standard 90-day limited warranty on most mechanical and electrical parts. This covers defects in materials and workmanship, giving you peace of mind with your purchase.
What is the typical shipping lead time for heavy machinery parts?
In-stock items usually ship within 24 to 48 hours. For oversized or heavy freight items, we coordinate with specialized carriers, and delivery typically occurs within 5 to 10 business days depending on your location.
Can I return a part if it is not compatible with my system?
We offer a 30-day return policy for parts in their original condition. Please note that a 15% restocking fee may apply, and customers are responsible for return freight costs unless the error was on our part.
Do you provide international shipping for global industrial projects?
Absolutely. We ship worldwide via major logistics partners. We can also assist with the necessary documentation for customs clearance, though import duties and taxes remain the responsibility of the buyer.
What payment methods do you accept for high-value transactions?
For large industrial orders, we accept wire transfers, ACH payments, and all major corporate credit cards. For established businesses, we also offer Net-30 credit terms upon approval of a formal credit application.